Support Tickets (Recommended)#
Log in to the AIone Console and submit your inquiry through the ticket system. Each ticket is assigned to a dedicated support representative.Technical issues: API call errors, unexpected model responses, performance problems, etc.
Business inquiries: Enterprise contracts, quota adjustments, custom solutions, etc.
Account issues: Login problems, permission issues, billing questions, etc.
Response Times#
| Priority | Response Time | Applicable Scenarios |
|---|
| Critical | Within 1 hour | Complete service outage |
| High | Within 4 hours | Core functionality impacted |
| Normal | 1 business day | General inquiries and questions |
Support Hours#
Ticket support: Weekdays 9:00 AM - 6:00 PM (UTC+8)
Modified at 2026-04-04 16:02:45
